Refund policy

ApexKart Return & Refund Policy

Thank you for shopping at ApexKart!

1. Returns & Replacements
We offer a 5-day return and replacement policy for items that arrive defective, damaged, or incorrect. If 5 days have gone by since your delivery, we unfortunately cannot offer a replacement or refund.

2. Eligibility for Returns
To be eligible for a replacement, your item must be unused, in the same condition that you received it, and in its original packaging with all tags intact. An unboxing video or clear photo of the damaged product is required to initiate a request.

3. Process
To initiate a return or replacement, please contact our support team at harshitv18june@gmail.com with your order number and proof of damage/issue. Once verified, our team will arrange a reverse pickup or dispatch a fresh replacement unit at no extra charge.

4. Refunds
For approved refunds (in case replacement is unavailable):
- Prepaid Orders: The amount will be credited back to your original payment method (Bank/UPI/Card) within 5-7 business days.
- Cash on Delivery (COD) Orders: Refunds will be processed directly to your provided UPI ID or bank account details.